Another recall needed, brake pad sensor

[bowhunter688]

2019 1500 Trail Boss, 13k miles, all recalls completed, went to start it and a bunch of faults popped up, most notably servicing the brake pad sensor, which was a false problem. Dealer said fixing the problem required new software because it was a known issue, even after all recall’s completed. Dealer charged me for the software upgrade. Not happy. FYI the service notes state TSB #20-NA-073 addresses the issue. Anyone else have this problem and had to pay for the software upgrade?

 

[Baz]

Sounds about right… customer service is no longer a thing

 

[BigJake]

about the codes, after a Corolla swerved into my brand new trailboss and left some white paint on the front bumper and quarter panel my wife drove the truck home a few miles from body shop, went to remote start…no worky….did update now I have several codes showing something about the shutters on the front grill and two or three other codes with fan on medium speed. Already had the known high fan issue from remote starting at -1 degree farenheight. I have had more codes from this duramax than my 21 year old duramax its entire life. So far I love the mileage but I have had to disconnect the battery below zero twice for high fan issue, I also had fan issue immediately following a regen. 2023 lzo duramax trailboss. Not to mention 300 miles round trip to the dealer. I didn’t pay for the software update I got a message on the screen telling me about an update.

 

[jwflores]

My duramax did a software update last week when I got home from work one evening had a message that software update was needed. This was a few days after visiting dealership for a recall/software update(no charte) and my first oil change. It took about 15 minutes, had no codes before or after the update. I am near Gulf Coast in Texas so no cold temperatures for me to deal with down here to cause the fan issues.

 

[horton1970]

2019 1500 Trail Boss, 13k miles, all recalls completed, went to start it and a bunch of faults popped up, most notably servicing the brake pad sensor, which was a false problem. Dealer said fixing the problem required new software because it was a known issue, even after all recall’s completed. Dealer charged me for the software upgrade. Not happy. FYI the service notes state TSB #20-NA-073 addresses the issue. Anyone else have this problem and had to pay for the software upgrade?

2019 1500 Trail Boss, 13k miles, all recalls completed, went to start it and a bunch of faults popped up, most notably servicing the brake pad sensor, which was a false problem. Dealer said fixing the problem required new software because it was a known issue, even after all recall’s completed. Dealer charged me for the software upgrade. Not happy. FYI the service notes state TSB #20-NA-073 addresses the issue. Anyone else have this problem and had to pay for the software upgrade?

FYI, I work for a GM Dealer & I pulled up the Service Bulletin you mentioned.. As Long as you are still under 3 yr. or 36,000 miles on your Silverado & meet the criteria as stated in the Bulletin of the Vehicle, then you do not pay for the Programming. It shows Labor time paid by GM is 0.3 hrs... If your Truck Falls within that, then you got screwed by that Dealer, But my guess is that your Bumper-to-Bumper warranty has expired which is Outside of the 3 Yrs...