Bought my TB new in February 2022, over 60 days in shop.

[K10wishin]

Bought my truck in Feb 2022 brand spanking new. I'm very particular about auto maintenance. Only run 93 octane in my 6.2 .Since I bought it, it has spent over 60 days in the shop for a variety of issues. Fuel injectors, torque converter, and most recently I still haven't gotten a real answer for my most recent problem.

I have owned the truck 22 months. This morning, I cranked it with remote start as I always do on cold mornings. Once I hopped in to drive to work, I started hearing a knock. Made it to work, called the dealership I bought the truck from, told them what I heard. I was told to drive it there. Did just that. Got my rental. A few days later I get a call. They've ordered a "new" engine for my truck. The reason for new engine is " a rod is making noise". It's on backorder so they tell me I have to bring rental back until the engine comes in and drive my truck until then. I think that sounds absolutely insane, but I roll with it because I'm so stressed at my job I feel like every day I wake up " this is the day I have a heart attack". So to try and stay calm, I do just that.


So I go pick up my truck. As I'm leaving the dealership I think to myself, "if my engine needs replaced, why the hell are they telling me to drive it around?" I decide to take the extremely long backroad way home instead of the highway. I make it a couple miles down the road and the whole thing just shuts down. Where does it shut down? Right on top of a railroad crossing. Thank God I got the truck across it.

I call the dealer and they get the tow truck and a shuttle going.


Shuttle gets me to dealer and manager is gone. I tell them this is the straw that broke the camels back. If i wouldn't have went that back way towards home, I could have gotten killed trying to drive on the highway( extremely dangerous area. There was 4 wrecks in 4 miles driving to the dealer in my rental). When I get there I ask if they are even replacing it with a new engine or a remanufactured. They say reman. I have less than 17k miles on this truck. So now I'm probably getting a block from one with 100k on it. I am ready for GM to buy it back. I've been a loyal Chevy customer all my life, but I don't even trust this new truck to take my family half way across the state. What would you do in my shoes?

 

[buckshot85]

Damn!
There is so much wrong with how this is handled.

 

[The Raven]

Bought my truck in Feb 2022 brand spanking new. I'm very particular about auto maintenance. Only run 93 octane in my 6.2 .Since I bought it, it has spent over 60 days in the shop for a variety of issues. Fuel injectors, torque converter, and most recently I still haven't gotten a real answer for my most recent problem.

I have owned the truck 22 months. This morning, I cranked it with remote start as I always do on cold mornings. Once I hopped in to drive to work, I started hearing a knock. Made it to work, called the dealership I bought the truck from, told them what I heard. I was told to drive it there. Did just that. Got my rental. A few days later I get a call. They've ordered a "new" engine for my truck. The reason for new engine is " a rod is making noise". It's on backorder so they tell me I have to bring rental back until the engine comes in and drive my truck until then. I think that sounds absolutely insane, but I roll with it because I'm so stressed at my job I feel like every day I wake up " this is the day I have a heart attack". So to try and stay calm, I do just that.


So I go pick up my truck. As I'm leaving the dealership I think to myself, "if my engine needs replaced, why the hell are they telling me to drive it around?" I decide to take the extremely long backroad way home instead of the highway. I make it a couple miles down the road and the whole thing just shuts down. Where does it shut down? Right on top of a railroad crossing. Thank God I got the truck across it.

I call the dealer and they get the tow truck and a shuttle going.


Shuttle gets me to dealer and manager is gone. I tell them this is the straw that broke the camels back. If i wouldn't have went that back way towards home, I could have gotten killed trying to drive on the highway( extremely dangerous area. There was 4 wrecks in 4 miles driving to the dealer in my rental). When I get there I ask if they are even replacing it with a new engine or a remanufactured. They say reman. I have less than 17k miles on this truck. So now I'm probably getting a block from one with 100k on it. I am ready for GM to buy it back. I've been a loyal Chevy customer all my life, but I don't even trust this new truck to take my family half way across the state. What would you do in my shoes?

You got a defective one...it happens. They build millions of these things and some are just going to be messed up. Take it from a guy with a JL Wrangler...this is nothing. If you feel like you trust your dealer to fix the problem then go through with the process. I think if it were me, i'd push for a NEW engine, not reman...however having a "block from a 100k mile engine" really doesn't matter. The block is a block...a hunk of aluminum...no reason to expect any more issues from a 100k one than a 10 mile one. When the engines are rebuilt, they're fully rebuilt - honed, new pistons, rods, crank...so it's pretty much a new engine. But I am meticulous like you and would be much happier with a NEW motor in my 20k mile truck. In an 80k mile truck, I wouldn't really care.

Take it from a guy who's owned FCA and Ford products - the grass is NOT greener over there. It's one thing if you just like the Ram or F150 better, but you are not going to get better quality or reliability.

 

[clstark7]

You got a defective one...it happens. They build millions of these things and some are just going to be messed up. Take it from a guy with a JL Wrangler...this is nothing. If you feel like you trust your dealer to fix the problem then go through with the process. I think if it were me, i'd push for a NEW engine, not reman...however having a "block from a 100k mile engine" really doesn't matter. The block is a block...a hunk of aluminum...no reason to expect any more issues from a 100k one than a 10 mile one. When the engines are rebuilt, they're fully rebuilt - honed, new pistons, rods, crank...so it's pretty much a new engine. But I am meticulous like you and would be much happier with a NEW motor in my 20k mile truck. In an 80k mile truck, I wouldn't really care.

Take it from a guy who's owned FCA and Ford products - the grass is NOT greener over there. It's one thing if you just like the Ram or F150 better, but you are not going to get better quality or reliability.

Agreed, and remanufactured tends to address commonly known issues in the rebuild. Whereas brand new has the same potential issues coming down the road. But I haven't had any issues with my 6.2, so this one is definitely a rare lemon.

 

[2KWIK2C]

I know a guy!

 

[K10wishin]

I know a guy!

Let's not go down that road........




..... yet


Good thoughts on the remanufactured addressing issues. A guy I work with is getting a new/reman engine as well at the moment due to lifter issues. After calming down I'm going to try to hang on to this truck.