Still waiting for my TB order (submitted in October) to move...

[DuckyDJ]

Hello Trail Boss friends!

I placed my order for a 2023 Sand Dune Metallic 6.2L Trail Boss at my dealership early October 2022.
As far as I know, it is still in Status 1100.
The dealership has gotten numerous Trail Boss trucks. ...They have two on the lot right now. Of course, none in my color.
I'm not sure if they have gotten any 6.2L either. ...Maybe my mistake is that I asked for a 6.2L.

Anyway, I recently learned that my original sales guy is no longer at the dealership. ...But a good thing is that the new sales guy did reach out soon after the original guy left.
He did reassure me that my order was still going to happen.
I'm a little reluctant to believe him. ...Again, my order has been in since October.

Is there a chance that my dealership is just playing a card that a truck matching the one I ordered (or nearly matching) is going to eventually be allocated to them? ...thereby allowing them to sell like a normal "off the lot" sell.
Is there a chance that my dealership hasn't put my order out where Chevy would even see it and grab it?
Is there a downside to a dealership ordering a vehicle for a client - and selling that "ordered" vehicle vs selling one "off the lot"??
I'm just wondering if anything like this is something I should consider is happening.

I welcome thoughts/feedback.

 

[SilvyakaSylvia]

I do not know specifics but when I looked at purchasing a new Boos to my liking in 2021 during the peak of the chip shortage, a sales manager at a local dealership said that they could only order what they had allocations for. For example, the dealer could be allocated a certain number of 5.3L orders and if they got lucky some 6.2L orders. This is not the only part of the allocation process, as trims are also allocated and packages as well.

At least that is my understanding. So, I think that they are just waiting for GM to give them an allocation to match what you ordered. Again, I am not a GM insider so I do not if this is exactly how the process works.

 

[McTrailBoss]

I ordered my 2022 TB refresh with the 6.2, moonroof and all the conveniences available in March of 2022 and did not get any updates on its status until it arrived at the stealership in March of 2023. It was a disappointing process, but in the end, I'm super happy with my TB and glad I waited instead of buying used or "settling" for something less. I sure hope you don't have to wait that long, but wanted to share my experience to try and provide some comfort.

 

[That21TrailBossguy]

You should be able to track the order through GM themselves. Did the dealer give you a vin # or just place an order?

 

[Scottnweeze]

Also: GM will only be producing 12% of the TB's it was intending to build this year, TB constraint, related to supplier issues. You might need to grab something close to what you want. I noticed my dealer here in CO has three or so TB's on the lot, and one used ZR2 with 2500 miles. https://gmauthority.com/blog/2022/09/2023-chevy-silverado-lt-trail-boss-under-heavy-constraint/

 

[DuckyDJ]

Thanks for all the feedback!

My guy at the dealership did not give me an Order #.
I think they told me they couldn't - or they didn't have one yet - or something.

Anyway, it was the 17th when I last talked to them. So I just asked my guy for an update. We'll see what he has for me.

 

[Guest1854]

1100 means it was submitted at the dealership. If GM accepted it would be a 2000 code. I would go back and talk to the GSM or GM and ask about why GM has not accepted the order. There's could be something on the order that GM rejected and is waiting for the dealership to respond to before it goes any further. Your sales man may be looking at just the code and not the whole comments on the order

 

[Tsnowcu]

Sand Dunes are no longer being produced and shouldn’t be able to be ordered any longer. I had the same issue getting my Sand Dune 2 months ago. Found a new one on a lot outside of Chicago. I had it shipped to me. I was told by my local dealer that they could not order one for me in January / February so I started searching on AutoTrader and similar sites for remaining new ones that were still out there.

 

[jwflores]

1100 means it was submitted at the dealership. If GM accepted it would be a 2000 code. I would go back and talk to the GSM or GM and ask about why GM has not accepted the order. There's could be something on the order that GM rejected and is waiting for the dealership to respond to before it goes any further. Your sales man may be looking at just the code and not the whole comments on the order

You can also go on GM's web site, call their 1-800 number and they will give you an update weekly on your status. They were still slower than the dealer, but at least you can always confirm if the dealer is reporting correct information. However, if Tsnowcu comment is correct and Sand Dune is no longer it is the color and not engine that is issue for you. Good luck, the wait is frustrating but you'll love the truck when finally get one.

 

[Tsnowcu]

You can also go on GM's web site, call their 1-800 number and they will give you an update weekly on your status. They were still slower than the dealer, but at least you can always confirm if the dealer is reporting correct information. However, if Tsnowcu comment is correct and Sand Dune is no longer it is the color and not engine that is issue for you. Good luck, the wait is frustrating but you'll love the truck when finally get one.

I’m not sure of the exact date but I believe it was around November 2022 that Sand Dune orders stopped. Northsky Blue is another one that won’t be back for 2024. Sadly, you will be hard pressed to locate a new Sand Dune Trail Boss now. That’s why I went ahead and purchased mine. I originally was going to wait until the end of 2023. There are a lot of articles online about Sand Dune no longer being available on the Silverado Trail Boss. Not sure on GMC.

 

[DuckyDJ]

Thanks all...

I already heard that the 1100 was basically just that the dealership created the order. I'm upset that my guys at the dealership aren't helping with a lot of this stuff - that THEY probably know/understand better than I.

And I had already heard about the thing where they're no longer accepting Sand Dune Metallic orders for the Trail Boss. The article mentioned orders submitted December and going forward I think. I was hopeful that I might be grandfathered in since my order was placed in October. People responded that my order will probably NOT be accepted with that color. I pinged my sales guy back when I first heard about that - and he replied that his manager said he hadn't heard that - and that I should be good.
I will say that I wouldn't mind seeing what the bronze looks like.

 

[Sonny95]

Thanks all...

I already heard that the 1100 was basically just that the dealership created the order. I'm upset that my guys at the dealership aren't helping with a lot of this stuff - that THEY probably know/understand better than I.

And I had already heard about the thing where they're no longer accepting Sand Dune Metallic orders for the Trail Boss. The article mentioned orders submitted December and going forward I think. I was hopeful that I might be grandfathered in since my order was placed in October. People responded that my order will probably NOT be accepted with that color. I pinged my sales guy back when I first heard about that - and he replied that his manager said he hadn't heard that - and that I should be good.
I will say that I wouldn't mind seeing what the bronze looks like.

I originally ordered a truck April '22, it got build June '22...... it sat in Mexico until two weeks ago end of April '23. I did not wait, went and found a truck on a dealer lot in Sept '22. Hope you don't have my luck

 

[Tsnowcu]

Thanks all...

I already heard that the 1100 was basically just that the dealership created the order. I'm upset that my guys at the dealership aren't helping with a lot of this stuff - that THEY probably know/understand better than I.

And I had already heard about the thing where they're no longer accepting Sand Dune Metallic orders for the Trail Boss. The article mentioned orders submitted December and going forward I think. I was hopeful that I might be grandfathered in since my order was placed in October. People responded that my order will probably NOT be accepted with that color. I pinged my sales guy back when I first heard about that - and he replied that his manager said he hadn't heard that - and that I should be good.
I will say that I wouldn't mind seeing what the bronze looks like.

Is the bronze coming to the Trail Boss? I saw a high country in the bronze once. It looked really good. I heard the new colors replacing sand dune and Northsky were going to be sterling gray and lakeshore blue.

 

[Guest1854]

You can also go on GM's web site, call their 1-800 number and they will give you an update weekly on your status. They were still slower than the dealer, but at least you can always confirm if the dealer is reporting correct information. However, if Tsnowcu comment is correct and Sand Dune is no longer it is the color and not engine that is issue for you. Good luck, the wait is frustrating but you'll love the truck when finally get one.

To check status you have to have an order number and if GM hasn't accepted it yet you won't get an order number

 

[DuckyDJ]

I'm expecting an update from my dealership tomorrow.
Do you all at least agree that it is highly unlikely that an order submitted in October would see no movement in 7 months? ...Doesn't that seem off?