ColahouseNC
New member
- Joined
- Jun 1, 2025
- Messages
- 8
- Reaction score
- 4
- Location
- North Carolina
- Current Ride
- 2021 Chevy Silverado Trail Boss 1500 5.3 liter
- Current Ride #2
- Audi A5 Sportback Sline 2019
Team at Chevrolet,
I am reaching out with a few opportunities and concerns. I have been what I would call a loyal consumer to the Brand of Chevrolet. So I would like to open a dilaogue and hopefully find a solution that is copasetic for both of us. I will add the backstory to my current issue.
I currently own a 2021 Trail Boss that just clicked 73k miles. I purchased this truck from my son who was working for a toyota dealership, Serra Toyota - Birmingham Alabama, back in 2023. I did purchase a warranty on the powertrain through IAAWG. This is my third Chevy purchased, previous three were all Suburbans. I bought the vehicle essentially unseen since I live in NC. My son arranged for delivery and I was blown away at the vehicle. Everything I have wanted in a full size truck and wife loved it too, added benefit. The Vin # 1GCPYFED3MZ198127, providing for reference.
The meat of this story. I have been diligent on my end comlpeting the service needed and maintenance recommended. I was recently traveling to Wilmington NC to pick daughter up from UNCW when I broke down. I was travelling on I-40 when I heard a knoc and immediately pulled over. Fearing that something had gone wrong called a local dealership, Bill Carone in Wallace NC. They were unable to get me in a timely manner and I contacted a local mechanic that came right away. His initial diagnosis was a misfire on #8. He continued but got to a point where he suggested that it go to dealership. I had it towed to Bill Carone Chevy and they were able to get to it the next day. I was able to stay with my oldest son in Wilmington fortunately and was able to move daughter out with the help of my daughter in law. Not relative to the repair just stating timelines were disrupted. After speaking with the Bill Carone dealership and some investigations on the reviews I had the vehicle towed to my sons house since the information I had found on the dealership was to not have them do the work. There initial quote on repair was $3700.00, to rebuild right side lifters and rods, I do have original quote from that specific dealer.
Now being stranded in Wilmington, I made the choice to rent vehicle to get back to Advance NC with my college student and facilitate the potential repair from home via phone. I had vehicle towed to Jeff Gordon Chevrolet and have been in constant communication with service rep, Becky, who has been an absolute joy to speak with. Very informative and on point with what needs to get done. She has had her techs dive in and make a diagnosis. Now the quote for repair, rebuild is $10,386.15. Quite a difference between two dealerships under the same Brand. With all that, I did my research and found that I had purchased a warranty. With the warranty company involved they have sent out an adjuster to validate scope of work needing to be completed. I was glad to hear that they are for replacing both sides because this is an issue that has been quite common. Although a recall for the 5.3 has not been issued. Per the statement from Adjuster. "Will do both sides because truck could be back next week with same thing on the side".
All in at this time - Total Quote for repair - $10,386.15 - Parts $2339.16, Labor $7280.36, Warranty covering $5936.00. Warranty Labor max at $100.00 per hour.
My concern - I have been diligent with my responsibility to have oil changed and maintain vehicles performance needs. As a consumer what did I not do that would cause this malfunction? Does Chevrolet as a Brand have the expectation their vehicles will only last 70 thousand miles? Purchasing a near 50 Thousand dollar vehicle you would hope that would not be the case. As stated earlier this is my fourth vehicle of the brand and all previous vehicles I put over 200k miles with zero issues. Hopefully I just wasn't a lucky individual.
For reference,I have spoken to a client support person and the Case # - 54405969.
I have looked up the recall on the 6.2liter - GM Recall # N 252 494 002 L87
Please have a representative from Chevrolet contact me as soon as you gather information on this for some type of resolution.
Regards,
I am reaching out with a few opportunities and concerns. I have been what I would call a loyal consumer to the Brand of Chevrolet. So I would like to open a dilaogue and hopefully find a solution that is copasetic for both of us. I will add the backstory to my current issue.
I currently own a 2021 Trail Boss that just clicked 73k miles. I purchased this truck from my son who was working for a toyota dealership, Serra Toyota - Birmingham Alabama, back in 2023. I did purchase a warranty on the powertrain through IAAWG. This is my third Chevy purchased, previous three were all Suburbans. I bought the vehicle essentially unseen since I live in NC. My son arranged for delivery and I was blown away at the vehicle. Everything I have wanted in a full size truck and wife loved it too, added benefit. The Vin # 1GCPYFED3MZ198127, providing for reference.
The meat of this story. I have been diligent on my end comlpeting the service needed and maintenance recommended. I was recently traveling to Wilmington NC to pick daughter up from UNCW when I broke down. I was travelling on I-40 when I heard a knoc and immediately pulled over. Fearing that something had gone wrong called a local dealership, Bill Carone in Wallace NC. They were unable to get me in a timely manner and I contacted a local mechanic that came right away. His initial diagnosis was a misfire on #8. He continued but got to a point where he suggested that it go to dealership. I had it towed to Bill Carone Chevy and they were able to get to it the next day. I was able to stay with my oldest son in Wilmington fortunately and was able to move daughter out with the help of my daughter in law. Not relative to the repair just stating timelines were disrupted. After speaking with the Bill Carone dealership and some investigations on the reviews I had the vehicle towed to my sons house since the information I had found on the dealership was to not have them do the work. There initial quote on repair was $3700.00, to rebuild right side lifters and rods, I do have original quote from that specific dealer.
Now being stranded in Wilmington, I made the choice to rent vehicle to get back to Advance NC with my college student and facilitate the potential repair from home via phone. I had vehicle towed to Jeff Gordon Chevrolet and have been in constant communication with service rep, Becky, who has been an absolute joy to speak with. Very informative and on point with what needs to get done. She has had her techs dive in and make a diagnosis. Now the quote for repair, rebuild is $10,386.15. Quite a difference between two dealerships under the same Brand. With all that, I did my research and found that I had purchased a warranty. With the warranty company involved they have sent out an adjuster to validate scope of work needing to be completed. I was glad to hear that they are for replacing both sides because this is an issue that has been quite common. Although a recall for the 5.3 has not been issued. Per the statement from Adjuster. "Will do both sides because truck could be back next week with same thing on the side".
All in at this time - Total Quote for repair - $10,386.15 - Parts $2339.16, Labor $7280.36, Warranty covering $5936.00. Warranty Labor max at $100.00 per hour.
My concern - I have been diligent with my responsibility to have oil changed and maintain vehicles performance needs. As a consumer what did I not do that would cause this malfunction? Does Chevrolet as a Brand have the expectation their vehicles will only last 70 thousand miles? Purchasing a near 50 Thousand dollar vehicle you would hope that would not be the case. As stated earlier this is my fourth vehicle of the brand and all previous vehicles I put over 200k miles with zero issues. Hopefully I just wasn't a lucky individual.
For reference,I have spoken to a client support person and the Case # - 54405969.
I have looked up the recall on the 6.2liter - GM Recall # N 252 494 002 L87
Please have a representative from Chevrolet contact me as soon as you gather information on this for some type of resolution.
Regards,
